Refund and Returns Policy

Effective Date: January 7, 2025

Beautybina – Refund and Returns Policy

At Beautybina, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we are here to assist you with our return and refund process. This policy outlines our guidelines for returns, refunds, and exchanges, and it is intended to make your shopping experience enjoyable and hassle-free. Please read it carefully to understand our procedures.

1. Eligibility for Returns

  • Unused and Unopened Condition: To be eligible for a return, your item must be unused, unopened, and in its original packaging with all seals intact. This ensures that the product can be resold at the highest standards for our customers.

  • Timeframe: You must initiate a return request within 30 days of the original purchase date, allowing you ample time to decide if the product meets your needs.

  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns. This is necessary to ensure our record keeping is accurate and to confirm that the product was purchased from our store.

  • Exclusions: Certain items are non-returnable, including, but not limited to, gift cards, samples, opened or used products, items marked as final sale, and products that have been tampered with or damaged due to improper handling. This ensures the safety and sanitary handling of our products.

2. How to Initiate a Return

  • Contact Us: Send an email to info@beautybina.com with your order number, the reason for the return, and any photos or additional information if necessary. This helps us understand your return request, so that we can provide the best customer service possible.

  • Return Authorization: We will review your request and provide you with a return authorization number and instructions on how to proceed with the return. Do not send items back without authorization. This enables us to track your order and provide a timely refund.

  • Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for lost or damaged packages.

3. Inspection and Processing of Returns

  • Inspection: Once we receive your returned item, it will be inspected by our team to ensure it meets the conditions for a return. All returned products will be inspected by our team to ensure they are in an acceptable state to be resold.

  • Refund or Exchange: If the return is approved, we will process your refund or exchange within 7-10 business days.

    • Refunds: Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable unless the return is due to our error, outlining the reasons for any refunds of shipping costs.

    • Exchanges: If you prefer an exchange for the same item or a different product, we will ship the new item once the return is processed and inventory is available. If the item is not available, you may receive a refund or an alternative replacement, allowing you the choice of a different product, when available.

4. Defective or Damaged Items

  • If you receive a defective or damaged item, please notify us within 7 days of receipt. We will either replace the item free of charge or offer a full refund, including shipping fees, demonstrating our dedication to excellent customer service.

  • Please include detailed pictures of the damage or defect in your email, allowing us to assess the situation quickly and accurately.

5. Allergic Reactions

  • In the case of an allergic reaction to a product, please discontinue use immediately and contact us. While we do not accept returns for used products, we will work with you on a case-by-case basis, where applicable. We will provide you with support if you have any issues related to an allergic reaction, although, we do not typically accept returns on used products.

6. Late or Missing Refunds

  • If you have not received your refund within the 7-10 business days, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. We ask for your patience and provide steps to take in the event of a delayed refund.

  • If you have done all of this and still have not received your refund, please contact us at info@beautybina.com, and we will assist you further, ensuring that we resolve any refund issues promptly.

7. Contact Us

For any questions or concerns about our Refund and Returns Policy, please contact us: