💖 Refund & Return Policy – Beauty Bina
Effective Date: December 25, 2025
Expiration Date: December 25, 2025
At Beauty Bina, we are committed to delivering premium skincare and beauty products that live up to our promise of quality, performance, and customer satisfaction. While we strive to ensure every purchase meets your expectations, we understand there may be situations where you wish to return or exchange your order.
This Refund & Return Policy explains the conditions, steps, and timelines to make the process clear, simple, and stress-free.
📌 1. Eligibility for Returns & Refunds
You may request a return or refund if your purchase meets any of the following criteria:
📦 Unused & Unopened: Product must be in its original packaging, unused, and in a condition suitable for resale.
💔 Damaged or Defective: If your order arrives damaged or defective, please notify us within 7 days of delivery to arrange a replacement or refund.
🔄 Incorrect Item Received: If you received the wrong product, we will send the correct item at no extra charge.
📅 30-Day Return Window: You have 30 days from the purchase date to submit a return or refund request.
⚠️ Important: For hygiene and safety reasons, we cannot accept returns of opened or used skincare/cosmetic products unless they are defective.
📌 2. Non-Returnable Items
The following items are not eligible for return or refund:
❌ Used or opened skincare and cosmetic products (unless defective).
🎁 Gift cards, promotional items, and free gifts.
🏷️ Products purchased through third-party retailers (please contact the original seller directly).
If you’re unsure whether your item qualifies for a return, please email us before sending it back.
📌 3. How to Initiate a Return
We’ve made the return process simple and straightforward:
📧 Contact Us – Email info@beautybina.com with your order number, product name, and reason for return.
✅ Get Approval – Our customer service team will review your request and provide a Return Authorization along with the return shipping address.
📦 Send the Product – Carefully pack the item to avoid damage during transit.
💵 Receive Your Refund or Exchange – Once the product is received and inspected, we’ll process your request promptly.
📌 4. Refund Processing
💳 Refund Method: All refunds will be issued to the original payment method used during checkout.
⏳ Timeline: Refunds are processed within 5–7 business days after we confirm the returned product meets eligibility criteria.
🚚 Shipping Fees: Non-refundable except when the return is due to our error (wrong item, defective product).
If you don’t see the refund within 10 business days, please contact our support team for assistance.
📌 5. Exchange Policy
If you wish to exchange a product (due to damage, incorrect order, or preference for a different variant):
Follow the same Return Authorization process as above.
We will ship your replacement free of charge (subject to availability).
If the requested exchange is unavailable, we will issue a full refund instead.
📌 6. Cancellations & Order Changes
🕒 Cancellation Window: Orders can be canceled within 12 hours of purchase.
📦 Modifications: For address changes or product modifications, please contact us immediately after placing your order.
Once the order is processed and shipped, cancellations or changes cannot be made.
📌 7. Contact Information
For questions or assistance with returns, refunds, or exchanges, you can reach us via:
📍 Address: 407 Bonhill Dr, Fort Washington, Maryland
📞 Phone: (301) 292-9360
📧 Email: info@beautybina.com
🌐 Website: beautybina.com
Our customer support team is ready to guide you through the process and ensure you have a smooth and positive experience.